legal

Privacy Policy

Last updated: May 20, 2026

This Privacy Policy describes how Lumen Singularity ("we," "us," "our") collects, uses, and protects information through our website at lumensingularity.com and our platform (collectively, the "Service").

1. Information We Collect

Account Information

When you register for the Service, we collect:

  • Name, email address, and phone number
  • Company name and professional title
  • Account credentials

Service Usage Information

When you use the Service, we may collect:

  • Pages viewed, access times, and navigation patterns
  • IP address, browser type, and device information
  • Feature usage and interactions with the Service

Information Accessed Through Connected Accounts

When you connect third-party accounts to our Service (such as Google Ads, Google Analytics, Google Search Console, or Google Tag Manager), we access data from those platforms on your behalf. The types of data accessed depend on the permissions you grant. This data is accessed in real time and is not stored in our systems.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service:

Essential Cookies: Required for the Service to function, including maintaining your login session and preferences.

Analytics Cookies: We use Google Analytics to understand how visitors use our website. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Service.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Deliver the features and analysis you requested
  • Communicate with you about the Service, including service notifications and updates
  • Ensure the security of the Service and prevent abuse
  • Comply with legal obligations

We may use automated tools to assist in processing and analyzing data accessed through the Service, solely for the purpose of delivering our services to you.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf. We require these providers to handle your information appropriately and in accordance with applicable law.

Legal Obligations: We may disclose information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent: We may share information for other purposes with your explicit consent.

5. Google API Services

Our Service uses Google API Services, including the Google Ads API, Google Analytics API, Google Search Console API, and Google Tag Manager API. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

This means:

  • We use Google user data only to provide and improve user-facing features of our Service
  • We do not use Google user data for serving advertisements
  • We do not allow humans to read Google user data unless we have your affirmative agreement, it is necessary for security purposes, or it is required by law
  • We do not transfer Google user data to third parties except as necessary to provide the Service, as required by law, or with your explicit consent
  • We do not use Google user data to develop, improve, or train generalized AI or machine learning models

6. Data Retention

Account Information: We retain your account information for as long as your account is active. If you request account deletion, we will delete your information as soon as reasonably practicable, except where we are required by law to retain it.

Connected Account Data: Data accessed from connected third-party platforms (such as Google Ads or Google Analytics) is not stored in our systems. It is accessed in real time when you use the Service and is not retained after your session.

Aggregated Data: We may retain anonymized, aggregated data for analytics purposes. This data cannot be used to identify individuals.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

8. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Rectify inaccurate or incomplete personal information
  • Erase your personal information in certain circumstances
  • Restrict processing of your personal information
  • Port your personal information in a structured, machine-readable format
  • Object to processing of your personal information
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with a supervisory authority. In Spain, the relevant authority is the Agencia Española de Protección de Datos (AEPD).

9. International Data Transfers

Lumen Singularity is based in Spain. We process data primarily within the European Economic Area (EEA). When data is transferred outside the EEA, we ensure appropriate safeguards are in place as required by applicable law.

10. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at [email protected].